Our policies

If you are unable to attend your appointment, please call 24 hours in advance, or there may be a $35- $75.00 no-show fee. There is a 24/7 cancellation line for your convenience.

If you are significantly late to your appointment, you may be asked to reschedule and no-show fees may apply.

There will be zero tolerance for any form of harassment and/or abusive behaviour towards physicians, clinic staff members, and other patients.

This includes verbal harassment, yelling, swearing, and any inappropriate and/or abusive communications in person or via email/phone. Any such harassment and/or abusive behavior will be grounds for immediate discharge from the medical practice and termination of patient status.

We use a secure messaging platform called Ocean with responses by patients enabled at the provider's discretion. Do not email the clinic with medical emergencies or time-sensitive matters.